Privacy Policy
This policy explains what personal data is processed when using the Panda Play webshop, for what purpose, on what legal basis, and what rights users have.
1. Data controller
Company name: [COMPANY NAME]
Registered office: [REGISTERED OFFICE]
Tax number: [TAX NUMBER]
Company registration number / registration number: [REGISTRATION NUMBER]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
2. Purpose of data processing
The purpose of data processing is to operate the webshop, handle quotation requests and orders, communicate with customers, issue invoices, arrange delivery, manage warranty and consumer protection matters, and ensure the secure and proper operation of the website.
3. Scope of processed personal data
The processed data may include name, company name, billing address, delivery address, email address, phone number, ordered products or products included in a quotation request, payment and delivery information, and technical data related to website use, such as IP address, browser type and cookie identifiers.
4. Legal basis of processing
The legal basis of processing may be the performance of a contract or steps prior to entering into a contract, compliance with a legal obligation, the user’s consent, or the legitimate interest of the controller, for example in connection with website security or the enforcement of legal claims.
5. Orders and quotation requests
For processing webshop orders and quotation requests, we process the data provided by the user. These data are necessary for fulfilling the order, preparing the quotation, communication, invoicing and delivery.
6. Contact requests
When contacting us, the personal data provided in the message are processed solely for the purpose of responding to the enquiry and handling the matter.
7. User account
If the webshop provides user account registration, the data submitted during registration are processed for account operation, order management and simplifying the user experience.
8. Newsletter
Newsletters are sent only on the basis of separate consent. Consent may be withdrawn at any time through the unsubscribe option in the newsletter or by contacting the data controller.
9. Cookies
The website may use cookies to ensure its operation, maintain cart functions, remember user settings, and for statistical or marketing purposes. Cookies that are not strictly necessary require the user’s consent.
10. Analytics and marketing measurements
The website may use analytics or marketing services such as Google Analytics, Google Tag Manager or Meta Pixel. If used, these services may rely on cookies or similar technologies to measure website traffic and user behaviour.
11. Data processors and data transfer
The controller may use data processors for operating the webshop, such as a hosting provider, accountant, invoicing software provider, payment service provider, courier service or IT service provider. Data processors may process personal data only according to the instructions of the controller.
12. Data retention period
Personal data are retained only for as long as necessary. Data related to orders and invoicing are retained for the period required by applicable laws. Contact messages are retained until the matter is closed, or, where necessary, for the period required for the enforcement of legal claims.
13. Data security
The controller applies appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, transfer, disclosure, deletion or destruction.
14. Rights of data subjects
The data subject has the right to request information about the processing of their personal data, request access to their data, request rectification, erasure or restriction of processing, object to processing, and exercise the right to data portability where the legal conditions apply.
15. Remedies and complaints
The data subject may contact the controller with any question or request related to data processing. In case of a violation of their rights, the data subject may lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information. Address: 1055 Budapest, Falk Miksa utca 9-11.; postal address: 1363 Budapest, Pf. 9.; email: ugyfelszolgalat@naih.hu; website: www.naih.hu.
16. Modification of this policy
The controller reserves the right to amend this privacy policy. The amended policy becomes effective upon publication on the website.